Widerrufsrecht
- Returns, Refunds, and Exchanges
2.1 30-Day Money-Back Guarantee: We offer a 100% money-back guarantee on all purchases if you are unsatisfied with the product within 30 days of payment. The product must be returned in its original packaging and in good condition.
2.2 Free Returns for Faulty Products: In the case of a defective or faulty product, we offer free returns within the first 30 days. To initiate a return, you must:
- Contact our support team via email with your order number and a detailed description of the fault.
- Provide proof of the defect (e.g., photos or videos).
- Return the product in its original packaging using a prepaid shipping label provided by us.
2.3 Non-Refundable Situations:
- Products that are returned without prior approval from the Company.
- Returns that show signs of excessive wear or misuse.
- Any items returned beyond 30 days for reasons unrelated to defects.
2.4 Refund Process:
- Refunds will only be issued to the original payment method used for the purchase.
- Once the returned product is received and inspected, refunds will be processed within 10 business days.
2.5 Exchanges: Exchanges are allowed for defective products only. If the product is deemed faulty, it will be replaced with the same item at no additional cost.
- Shipping Policy
3.1 Shipping Costs: Customers are responsible for any shipping fees associated with the purchase, except in cases where free shipping promotions apply or in cases of faulty products.
3.2 Order Processing: All orders are processed within 1-2 business days. If we are experiencing high volumes of orders, processing times may be delayed slightly. You will receive a notification if this occurs.
3.3 Shipping Confirmation: You will receive an email with tracking information once your order has been shipped. Please allow up to 24 hours for the tracking information to update.
3.4 International Shipping: We ship internationally; however, customers are responsible for all applicable duties, taxes, and customs fees imposed by their country.